Effective Date: April 01, 2025

ExpressEats ("we", "us", or "our") operates the ExpressEats food delivery mobile application and related services (collectively, the "App"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

We collect the following categories of information:

• Personal Information: Full name, phone number, email address, delivery address(es), and payment information (such as card details or UPI ID, processed securely through third-party payment gateways).
• Location Information: Precise or approximate geolocation data when you use features that require location (e.g., finding nearby restaurants, tracking deliveries, or placing orders). You can control location permissions through your device settings.
• Account and Usage Data: Login credentials, order history, food preferences, saved addresses, device information (model, operating system, IP address), and app usage statistics.
• Communications: Any messages, feedback, or support requests you send to us.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, confirm, and deliver your food orders efficiently
• To provide real-time order tracking and delivery updates
• To personalize your experience, recommend restaurants and dishes based on your preferences and past orders
• To provide customer support and respond to your queries
• To send important notifications, promotional offers, and marketing communications (you can opt out anytime)
• To improve our App, analyze usage trends, and enhance service quality
• To maintain safety, prevent fraud, and enforce our Terms of Service
• For legal compliance and to respond to lawful requests from authorities

3. Sharing of Your Information

We may share your information in the following situations:

• With restaurants, cloud kitchens, and delivery partners to fulfill and deliver your orders
• With trusted third-party service providers who perform services on our behalf (such as payment processing, cloud hosting, analytics, and marketing services)
• With affiliates or business partners in connection with a merger, acquisition, or sale of assets
• When required by law, court order, or government authority, or to protect our rights, safety, or property

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We use appropriate technical and organizational security measures (such as encryption, secure servers, and access controls) to protect your personal information. However, please note that no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once no longer needed, we securely delete or anonymize your data.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access, correct, or update your data
• Request deletion of your account and associated data (subject to legal obligations)
• Opt out of marketing communications via the App settings or by contacting us
• Withdraw consent for location data processing (note that this may limit certain App features)

To exercise these rights, please contact us using the details provided below.

7. Children's Privacy

Our App is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy within the App and updating the Effective Date. Your continued use of the App after such changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

Email: care@expresseats.in

ExpressEats Patliputra, Patna 800013, Bihar